Bug Tracking

What is it?

Webcom’s ResponsAbility Bug Tracking software gives organizations the power of real-time planning and fast communication by tracking, prioritizing, and coordinating software bugs.

Our ResponsAbility Bug Tracking software gives your customers, channel partners, implementation partners, and employees the ability to report bugs via an easy, customizable form online. When reporting a bug, a unique case number is assigned to each report instantaneously. At the same time, a workflow engine ensures that the responsible resources within your organization are notified immediately. Each reported case is pushed through a predictable and consistent workflow of reporting bugs, confirming the undesired behavior, determining a cause, fixing it, testing it, deploying it, and ensuring acceptance by the initiator before the case can be closed. During the investigation phase, your employees, customers and partners can collaborate by providing comments and clarifications, sending notifications, assigning responsibility, and exchanging files such as screenshots, etc. Once a cause has been established, ResponsAbility’s Bug Tracking software can enforce a proper corrective action process by requiring a root cause, short term fix and long term fix to be provided, both for internal use and for your customers piece of mind.

Benefits

To Customers:

  • Using only a browser, report bugs, anytime, anywhere
  • Instant notifications when cause has been identified, fix tested, fix deployed, or whenever any other major milestone occurs
  • Virtual elimination of unnecessary back and forth, phone tags, emailing, as request form can be customized to ensure that a user cannot report a bug without providing necessary data such as user ID, platform, browser type, page where error occurred, on screen error message, etc.

To Sales:

  • Awareness of all bugs and their status by customer

To Support/Engineering/Quality Assurance Organization:

  • Monitor bug load by department, user, project, product
  • Visibility to all comments and findings that anybody ever created for any given bug
  • Search for similar cases based on page name, screen name, URL, error message, platform, etc.
  • Personalized lists of “my bugs”, “my department bugs” and “unassigned bugs”, ensuring that all cases are addressed and nothing slips through the cracks
  • Tracking by age, creation date, priority, desired completion date, etc.
  • Identifying bottlenecks in the process
  • Elimination of silos and disparate systems
  • Audit trail on each case

To Management:

  • Reporting on number of bugs per product or department by age, priority, time period, project or customer
  • Monitoring rate of incoming bugs by volumes per day, month, quarter or year by software revision/release, module or customer

Features

  • Unlimited number of processes, not just bugs, but new feature requests, how-to questions and others, can all be handled with the same software
  • Unlimited number of cases
  • Unlimited number of user types, departments, users
  • Organize cases into projects
  • Customizable forms for different projects, products, etc.
  • Customizable processes
  • Screen personalization
  • Advanced permission control