Press Releases

Webcom, Inc. Announces New Release of
CallidusCloud WorkFlow Case Management Software

CallidusCloud WorkFlow’s New Release Provides Enhancements that Further Streamline Case Management and Workflow Processes

Milwaukee, Wisconsin, March 23, 2010 Webcom, Inc., the leader in simplifying the complex, today announced the release R6 of CallidusCloud WorkFlow, Webcom’s latest offering addressing the case management and workflow processing areas. CallidusCloud WorkFlow is designed to speed “time-to-resolution”, eliminate unnecessary time delays and improve overall communications and productivity through improved transparency and collaboration.

A robust case management software, CallidusCloud WorkFlow helps organizations manage the key aspects of all types of cases, including product and service defects, customer and supplier complaints, non-conformance issues, health and safety incidents and RMAs. Separate tabs keep key information within easy reach. Your team can log issues as they arise, prioritize them, and update their status as appropriate. Built-in reports let you see open issues by project, projects by stage, and many other categories.

“CallidusCloud WorkFlow has improved our responsiveness and effectiveness by providing accuracy, visibility, and accountability regarding critical business projects across the enterprise,” said Aina Fetterer, Sr. Systems Analyst, Broan-NuTone. “CallidusCloud WorkFlow's value to our organization is enhanced with the WebSource CPQ integration by improving collaboration throughout our sales process.”

The new release also includes enhancements designed to improve user adoption and allow users to maximize their value of CallidusCloud WorkFlow. Integration with Facebook enables companies to share industry news and product releases, while receiving instantaneous feedback from customers.

“Customer feedback has always been an important part of the product development process at Webcom,” said Aleksandar Ivanovic, CEO and founder of Webcom, Inc. “Through Facebook, our users now have the ability to receive real-time access to what their customers and others within the industry are looking for in a product or service, which enables them to react quickly to those needs.”

CallidusCloud WorkFlow R6 Highlights:

  • Widgets – Embed case creation forms and case list widgets into your website or other applications
  • CallidusCloud WorkFlow Feed – See what’s happening across the entire organization through a social media like feed
  • Workflow Creation Wizard – Design a fully functional new workflow process in three easy steps
  • Audit Trail – See detailed statistics on all things occurring in the application
  • CPQ Integration – Integrate with any Product Catalog or CPQ (Configure, Price, Quote) software
  • Facebook Integration – Share cases and product reviews on Facebook
  • Tweet Feed – Find tweets and create cases based on keywords

New feature demos of CallidusCloud WorkFlow are available at

About Webcom, Inc.
Webcom, Inc. provides software solutions that simplify the complex and helps you attain your business goals. Obtain more business by simplifying the quote-to-order process for the selling of complex products and services. Requiring only a browser, WebSource CPQ allows customers to configure, price, quote and propose their offerings across multiple sales and distribution channels, anytime, anywhere. WebSource CPQ addresses the guided selling, proposal generation and multi-level channel management tasks associated with sales configurators, as well as handling the traditional bill of material, routing and diagram generation tasks frequently associated with product configurators. Retain your customers by simplifying case management with CallidusCloud WorkFlow: you’ve always had the responsibility, now you have the ability to respond. The solutions help drive increased revenues and margins, increased customer satisfaction, reduced costs and improved productivity. Companies utilizing Webcom’s products and services include Rockwell Automation, Danfoss, Corning Cable Systems, Easynet (a BskyB company), Grayhill and Broan-NuTone. Founded in 1997, Webcom is a privately held corporation headquartered in Milwaukee, Wisconsin with offices in the USA and Europe. For more information, visit Webcom at or call 414-273-4442 (toll free 877-508-6323).

Media Contact:
    Webcom, Inc.
    Chris Lesar
    (262) 617-8231