CallidusCloud WorkFlow from Webcom, Inc. Now Available on Salesforce.com’s AppExchange
Salesforce.com Customers Can Now Deploy CallidusCloud WorkFlow for Advanced Case Management within Salesforce
LONDON – Salesforce.com Dreamforce Europe Conference – May 7th, 2008 – Webcom, Inc. today announced the availability of CallidusCloud WorkFlow for salesforce.com's AppExchange. CallidusCloud WorkFlow is designed to speed “time-to-resolution”, eliminate unnecessary time delays and improve overall communications and productivity through improved transparency and collaboration. Leveraging salesforce.com’s Force.com platform, CallidusCloud WorkFlow is immediately available for test drive and deployment at http://www.salesforce.com/appexchange. The announcement was made today at Dreamforce Europe, salesforce.com’s User and Developer Conference.
CallidusCloud WorkFlow is a robust case management and workflow solution that helps organizations keep their projects on track without making the lives of team members more complicated. This basic application provides a central location for managing the key aspects of all types of cases, including product and service defects, customer and supplier complaints, non-conformance issues, health and safety incidents and RMAs. Separate tabs keep key information within easy reach. Your team can log issues as they arise, prioritize them, and update their status as appropriate. Built-in reports let you see open issues by project, projects by stage, and many other categories.
“In today's economy, driving productivity through repeatable, reliable, process management is crucial to success, and CallidusCloud WorkFlow is a valuable tool that can help an organization improve service and implement good process control,” stated Trevor J. Owen, Six Sigma Black Belt.
CallidusCloud WorkFlow complements Webcom’s quoting solution, WebSource CPQ, quite well and continues the company’s focus on simplifying the complex. “Attaining your goals and objectives requires not only a focus on obtaining new business through a quote-to-order solution such as WebSource CPQ, but just as rigorous a focus on retaining your most treasured asset, your customers,” commented Aleksandar Ivanovic, CEO and founder, Webcom, Inc. “CallidusCloud WorkFlow is just the type of solution needed to help drive customer satisfaction, innovation and repeat business,” added Ivanovic.
“Customer service and support is an important application area of focus for many salesforce.com customers”, said Clarence So, Chief Marketing Officer, salesforce.com. “CallidusCloud WorkFlow for AppExchange is an excellent example of the types of business critical applications that are available on the AppExchange to drive even more value from our customers’ investment in Salesforce”.
Force.com Platform and the AppExchange
Force.com (http://www.force.com/) reinvents the traditional development, deployment and distribution of any business application with platform-as-a-service. Developers, customers and partners can use Force.com to easily create a new generation of on-demand applications and deploy them worldwide as a service. Force.com allows applications to be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange marketplace, enabling all the innovation that Force.com unleashes to be easily distributed to the entire on-demand community.