October 2008 - Issue 3
Webcom, Inc Newsletter

In this Issue

» Letter from Aleksandar Ivanovic, President & CEO
» Webcom, Inc. Announces New Release of WebSource CPQ (Configuration, Pricing, Quotation & Proposal) Solution
» Webcom, Inc. Hosts 4th Annual Client Summit
» Webcom, Inc. named among top 200 Private Technology Companies
» In the TEC Blog
» Just for You - Webcom in the Wall Street Journal

Simplification Expert Tips

» Simplification Expert Tips

Customer Success

Technogym Streamlines the Opportunity-to-Order Process with WebSource CPQ and Oracle's CRM On Demand
Tripwire, Inc.
Tripwire, Inc. Streamlines the Opportunity-to-Order Process with WebSource CPQ and Oracle's CRM OnDemand

Contact Info and place

Webcom, Inc.
324 E. Wisconsin Ave. Suite 1300
Milwaukee, WI 53202
Tech Support
CPQ demo
CPQ Free Trial
CallidusCloud WorkFlow demo
CallidusCloud WorkFlow Free Trial
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CPQ User Group
Webcom, Inc. Blog

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Letter from Aleksandar Ivanovic, President & CEO

Alex Ivanovic, President & CEO

Third quarter has been an eventful one here at Webcom, Inc. The new release of WebSource CPQ V6.1.1 is here, and we guarantee that you will benefit from the new features! Using your suggestions and ideas, we have expanded WebSource's already advanced and powerful capabilities.

We continue to be the innovation leader in our space. In addition to being the only pure on demand, multitenant SaaS provider, we are continuously expanding our functionality. For example, the V6.1.1 release of CPQ will offer significant improvements in the collaboration area by introducing discussions, news, questions and polls. At the same time, we continue our main mission which is to help sales people sell more effectively and more efficiently. With this release we are introducing a concept of margin heath analysis, which allows sales people and partners to quickly spot which discounting levels fall above or below threshold of good, acceptable or bad business. Instead of having to guess which discounts make good business sense, our software now offers price optimization sliders which can be adjusted by sales people to automatically compute and apply appropriate discounts.

Webcom, Inc. Announces New Release of WebSource CPQ (Configuration, Pricing, Quotation & Proposal) Solution

Enhancements to WebSource CPQ Focus on Continued Leadership in Ease of Use of the Application

Milwaukee, WI, September 18, 2008 -- Webcom, Inc., a leader in simplified quote-to-order enablement for the selling of complex products and services, announced today the availability of version 6.1 of its market leading WebSource CPQ (Configuration, Pricing, Quotation & Proposal) solution. With a continued focus on ease of use for both end users and administrators, Webcom continues to receive high marks from its customers for the continual innovation of WebSource CPQ

"Our click minimization drive continues to keep our focus us on improving the experience that both users and administrators have when deploying, using and maintaining WebSource CPQ. With exceptional customer retention and renewal rates, we feel we are hitting the mark," said Aleks Ivanovic, CEO and founder of Webcom, Inc. "At the same time, we continue to innovate to bring out an advanced feature set that really allows our customers to drive feel and gain a competitive advantage," added Ivanovic.

Since the release of V6.0 last October, an impressive list of enhancements was incrementally delivered, culminating in the currently deployed V6.1. Some of the major enhancements include:

Administrator features and benefits:

  • syntax builder improvements providing a wizard-like, tab-based approach and simplified rules nomenclature
  • the design of a product details page via drag and drop, enabling a B2C feel ion a B2B world
  • context sensitive help
  • enhanced product and rules import/export via Excel
  • the use of any data element in any object: for example, the use of an opportunity custom field account type in the configurator to drive pricing formula
  • attribute where-used
  • creation of custom tables and associated lookup builder function
User features and benefits:
  • approval processing of a quote via PDA
  • improved visualization of required attributes
  • integration with Microsoft Dynamics CRM
  • attribute-based search
  • combining of several quotes into a project
  • Goal-Seek functionality to assist in deal-making
  • "Remember Me" option
  • user-controlled format of catalog view, based upon personal preference
  • ability to compare products, both simple and configurable
  • Off-line with automated application updates without re-install
  • enhanced salesforce.com integration enabled quotes as a related list within an opportunity

"We are really excited to see Webcom bringing functionality often times seen in the B2C (business-to-consumer) space to the B2B (business-to-business) world," stated Alex Knezevic, director of technology, at Marena Group, Inc., a medical-supplies company based in Lawrenceville, GA.  "We have been a long time user of WebSource CPQ and the solution has had a continued positive impact on our business," added Knezevic.

WebSource CPQ is designed to help drive increased revenues and margins, increased customer satisfaction, reduced costs and improved productivity.  Requiring nothing more than a web browser, WebSource CPQ allows sales people, channel partners and consumers to easily and skillfully configure, price, quote and propose products/services.  "As a multi-tenant software-as-a-service (SaaS) solution, our customers are able to enjoy a delivery plan that allows for frequent updates with no disruption of service or costly upgrades," said Zoran Simic, vice-president of R&D at Webcom.

Interest parties can create their own trial instance of the solution, without any additional human touch.

Stop by Booth 3944 Moscone West Hall and see the application in action as we exhibit at Oracle Open World September 22-25, 2008 in San Francisco.

Webcom, Inc. Hosts 4th Annual Client Summit

Event to Stimulate Exchange of Vision and Ideas

Milwaukee, Wisconsin, October 7, 2008 - Webcom, Inc., a leader in simplified quote-to-order enablement for the selling of complex products and services, announced today that its annual client summit will be held October 19-21, 2008 at The Iron Horse Hotel in Milwaukee, Wisconsin. The evening of October 19th we will have a welcome reception and tour of the Harley Davidson Museum. The event will be focused on sharing customer successes, as well as providing a forum for customers to share ideas, innovation and best practice with each other. Additionally, presentations will lay out the Webcom solution roadmap and vision and deliver several live demonstrations on how to exploit new functionality and modules within WebSource CPQ and CallidusCloud WorkFlow. Wednesday, October 22nd, will be an optional administrative training day held in our new offices in downtown Milwaukee, overlooking Lake Michigan to the east and Miller Park to the west.

"The 4th Annual Client Summit will offer a unique, interactive environment to exchange ideas, solve challenges and gain technical insights to enhance the value delivered by WebSource CPQ in the quote-to-order process and CallidusCloud WorkFlow in the issue-to-resolution process," said Aleks Ivanovic, CEO and founder of Webcom, Inc. "During this three-day event, you'll share innovations and experiences with peers and industry experts, learn best practices from successful customer case studies, and participate in sessions designed to provide practical ideas to fine-tune your organization's quote-to-order and issue-to-resolution performance."

In the TEC Blog

It's About Process (or Ability to be Responsive)

Simplification Expert Tips

Power of 'Mock up' Document

Implementing complex product configuration is challenging task. The very same results (correct part number and price) can be achieved by implementing/modeling product options (attributes and rules) in many different ways. Furthermore, positioning of the attributes on the screen (layout) can be handled in many different ways.

The most effective way for product managers to communicate their vision of the product configuration layout to the product modeling team is by creating configuraiton 'mock up' document.

'Mock up' is an excel file that simple shows the positions of each attribute (question) on the screen, as well as how is the attribute presented to the users (radio button/drop down/check box). Attribute labels and notes are documented in the 'mock up' as well. Any additional comments and notes with the respect to the layout can be added to the 'mock up'.

Beauty of using mock up is that product manager has opportunity to crystallize his/her vision of the product configuraiton page and communicated it to product modeling team in clear and simple fashion. It is easily modified page, and can be used to collaborate with other members of the team on fine tuning the final layout. Many layout decisions can easily and painlessly be changed many times in the mock up document, with no impact to the project implementation.

Finally, when modeling team has signed off mock up document, product configuration workbook and test scripts to work with, implementation of the most complex product configuration is a 'walk in the park'.

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Webcom, Inc. provides software solutions that simplify the complex and helps you attain your goals. For more information, please visit www.webcominc.com