What is it?

Requiring only a browser, Webcom’s ResponsAbility simplifies business process. Applicable to all varieties of business processes, from sales to accounting to tech support and more. And within each department, ResponsAbility’s power helps you streamline all tasks, from the simplest daily process to the ongoing complex ones that define your work.

ResponsAbility was introduced to handle the workflow needs addressing the demand of both internal and external customers and tracking the corrective action process anytime, anywhere. You’ve always had the responsibility: now you have the ABILITY to respond. ResponsAbility helps organizations keep their projects on track without making the lives of team members more complicated. From a central location, manage the key aspects of all types of cases, including product and service defects, customer and supplier complaints, non-conformance issues, health and safety incidents and RMAs.

Separate tabs keep key information within easy reach. Your team can log issues as they arise, prioritize them, and update their status as appropriate. Built-in reports let you see open issues by project, projects by stage, and many other categories, as well as export to all the standard formats.

What can I do with it?

ResponsAbility is used for building and managing any business process, including, but not limited to:

• Service and Support
  • - Corrective Action Systems
  • - Service Requests
  • - Return Merchandise Authorization
  • - Bug Tracking
  • - Issue and Defect Tracking
  • ...
• Engineering and Development
  • - New Feature Requests
  • - Enhancement Requests
  • - Engineering Change Requests and Notices
  • - New Product Introductions
  • - Specifications Approvals
  • ...
• Finance
  • - Budget Approvals
  • - Purchase Requisition Requests and Approvals
  • - Invoice Approvals
  • ...

The benefits are many:

• Automate, simplify, accelerate
• Speed “time-to-resolution”
• Improve customer satisfaction, internal and external
• Improve product/service design
• Improve productivity
• Reduce costs related to defects and rework
• Identify, manage, resolve and follow-up any issue
• Improve transparency

What you will see:

• Ease of workflow modeling
• Flexible definition of assignments, notifications, recipients
• Conditional actions drive implicit and explicit notifications
• Intuitive UI and flexible forms design
• Robust visibility and authorization rules
• Support of regulatory and compliance requirements
• Advanced search capability
• Unlimited comments and uploading of attachments
• Enabled for multi-language support
• Full audit trail and archiving capability
• Export in XML or CSV file format